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Shipping & Returns

Please find below details of our policy regarding shipping charges, timescales and returns.  

Postage Charges

We are proud to work with the Royal Mail, City Link and My Hermes to offer you an exceptional tracked service at excellent rates (see below).  We take all complaints regarding delivery seriously and will cease relationships with third party companies if their service standards do not meet our own.

The following delivery charges (all including VAT) will apply to all destinations within the UK mainland. Please send us an email to sales@uksupplydirect.com  before you order should you wish to order from outside the UK.

Orders under £50.00 - Postage and Packing charge £3.95 (Delivery time 3-5 days)

Orders of £50.00 and over - Postage and Packing = free! (Delivery time 3-5 days)

Any order size - Express Shipping (1-2 days)

DELIVERY

We aim to deliver your order to you within 3 working days, however whilst the company endeavors to acheive this there may be circumstances that mean it is not possible (e.g. remote postcode) and the 3 working day timescale is therefore not guaranteed. 

The Company shall not incur any liability or obligation in respect of any failure to deliver or delay in delivery occasioned by any cause beyond its control. In the case of any failure to deliver or delay in delivery by some cause within its control the Company shall be under no liability or obligation to the Buyer in respect of any indirect or consequential loss

Any complaint of short delivery or of damage to goods in transit must be notified within three days of receipt of goods and confirmed in writing at that time by the Buyer to the Company and any complaint or failure to deliver goods invoiced must be so notified within ten days of the date of invoice.

In the unlikely event of damage to your property in the course of delivery, the responsibility rests solely with the carrier.

Track your order

Please use the consignment number and carrier information contained within your confirmation of despatch email.

INSPECTION
It shall be the Buyer's duty to inspect, examine and test the goods before use and to satisfy himself of their fitness for any purpose for which they are intended to be used.

RETURNS AND REFUND POLICY

This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund for the goods (including any delivery charge). You do not need to give a reason for cancelling your purchase.

How to cancel within the 7 day cooling off period

Should you wish to cancel your purchase within the 7 days cooling off period, please email us at: sales@uksupplydirect.com

When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

Guarantees and Warranties

All Warranties and guaranteed are offered by the manufacturer and not UK Supply Direct unless otherwise stated.

None of the above affects your statutory rights.

If you have any questions regarding this or any of our policies we would be delighted to hear from you at sales@uksupplydirect.com. We will reply within one working day, alternatively call us on 01423 889885.